As stated in our policy documents, our plans only reimburse for non-refundable, pre-paid trip costs if you need to cancel your trip for a covered reason. Under normal circumstance, the process can take up to 30 days, however, this timeline may be extended due to the current volume we are experiencing. Only travel departures prior to Sep 30 are being issued vouchers. Not even sure if company is still in business. Unfortunately, we were unable to locate your policy based on the information provided. They are really good at taking your money, but when you need them they make it next to impossible.Thank you for your review Mark, we're very sorry for the technical difficulties. Do not waste it on this horrible "insurance." Generali Insurance does not have any customer support taking care of this problem as of this date. I spoke to Raquel and she was tremendously helpful. "in Home & Rental Insurance, Life Insurance, Auto Insurancein Home & Rental Insurance, Auto Insurance, Life Insurancein Life Insurance, Home & Rental Insurance, Auto InsuranceComment from Cassie M. of Generali Global AssistanceComment from Cassie M. of Generali Global AssistanceComment from Cassie M. of Generali Global AssistanceComment from Cassie M. of Generali Global AssistanceComment from Cassie M. of Generali Global AssistanceComment from Cassie M. of Generali Global AssistanceComment from Cassie M. of Generali Global AssistanceComment from Cassie M. of Generali Global AssistanceComment from Cassie M. of Generali Global AssistanceComment from Cassie M. of Generali Global AssistanceComment from Cassie M. of Generali Global AssistanceComment from Cassie M. of Generali Global AssistanceComment from Cassie M. of Generali Global AssistanceComment from Cassie M. of Generali Global AssistanceComment from Cassie M. of Generali Global AssistanceComment from Cassie M. of Generali Global AssistanceComment from Cassie M. of Generali Global AssistanceComment from Cassie M. of Generali Global AssistanceComment from Cassie M. of Generali Global Assistancein Home & Rental Insurance, Life Insurance, Auto InsuranceFind more Insurance near Generali Global Assistance
He wasn't pushy, perfect in every way. I was told NO refunds even though the trip was cancelled by the Cook Islands government and NO claims were made. Cruise Line Oceania canceled Japan Cruise because of Covide19 Pandemic prior to trip commencing. My daughter has an ultra-rare immune disorder.
Save your money. Unfortunately, we were unable to locate your policy or a claim based on the information provided. After the renters only refunded us 50%, I filed a claim. Additionally you may contact Bought travel insurance through Generali rather than the tour's company after good experience in past. We're sorry to hear about your negative experience and apologize for not meeting your expectations.
For plans that exclude losses due to a pandemic, there will be no coverage for this event for losses occurred on or after 03/11/2020, the date COVID-19 was formally declared a pandemic by the World Health Organization. I was worried about how much it would cost and she put me at ease, because she…""My family and I have been working with Ronald for quite some time now, he and his team have always gone above and beyond to ensure we were well informed and got the best prices possible for our policies. I took out insurance at the end of February for a trip in March.
Horrible service!Thank you for reaching out to us Michele, we're sorry to hear about your negative experience and apologize for not meeting your expectations.
We were unable to locate your policy or a claim based on the information provided. Unfortunately, like other insurance plans you may have, travel insurance cannot cover every event that might cause a traveler to cancel their trip. I should have stayed with Allianz.Thank you for your review Jackie. No confirmation email, nothing. Coverages are listed in your policy's Description of Coverage/Insurance Policy and our plans only reimburse for non-refundable, pre-paid trip costs if you need to cancel your trip for a covered reason. Please contact (800) 348-9505 or More than a month after submitting a claim and 2 days after the original return date from my trip, my claim to this outfit was denied. The company's website wouldn't allow me to file the claim because of tech issues. You will be receiving a determination very soon.Cassie M., Business manager of CSA, I'm shame on you. Thank you to the entire office for going the…""I have been a customer for a few years now and I had my first claim as my windshield was cracked.
As stated in our policy documents, our plans only reimburse for non-refundable, pre-paid trip costs if you need to cancel your trip for a covered reason. I only included it here because I don't want a standard response from them they cannot file my claim without a number.Hello David, we're very sorry for the delays.The claims process can take some time, as our regulatory laws require a number of reviews and required documentation. They are using Covid as an excuse to not pay out the claims.We are sorry to hear of the circumstances surrounding your claim. Under normal circumstance, the process can take up to 30 days.This is the biggest scam in the insurance industry. Well, it must have been Rochelle's first day on the job because she knew nothing about the coronavirus or anything about cancelling a policy.
We are very clear on the pandemic portion; however, we still want to know that the $426.41 we paid in January will either 1) transfer to our 2021 trip, or 2) be refunded.
Generali Global Assistance plans do not offer coverage if you cancel your trip due to fear of traveling due to Coronavirus, unless you added Trip Cancellation for Any Reason coverage. Wir bitten Sie daher um Ihr Verständnis, wenn wir Ihre Anliegen ggf. Please contact I purchased a $684 policy from this company as they were highly rated. Unfortunately, like other insurance plans you may have, travel insurance cannot cover every event that might cause a traveler to cancel their trip. Letting us know how we are doing is the best way to ensure the best possible service to all of our customers. In both instances, we emailed Generali, following the instructions for transferring the coverage. nur mit zeitlicher Verzögerung beantworten können. Obviously, with Covid 19, the trip was cancelled. We have been experiencing higher than normal call volumes as a result of the Coronavirus escalation.
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